Shipping policy
Effective Date: 01st July 2023
Global Mantra Pty Ltd (hereafter referred to as "we," "us," or "our") is dedicated to providing our customers with a convenient and reliable shopping experience. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our online store within Australia.
1. Shipping Methods and Times
1.1 We offer the following shipping methods within Australia:
a. Australia Port Standard Shipping: Estimated delivery time is 3-7 business days.
b. Australia Post Express Shipping: Currently unavailable
1.2 Delivery times may vary based on your location, product availability, and other factors beyond our control. Please note that delivery times do not include order processing time.
2. Order Processing
2.1 Orders are typically processed within 1-3 business days of receiving payment.
2.2 During peak seasons, holidays, or promotional events, order processing may take longer. We will make every effort to keep you informed of any delays.
3. Shipping Costs
3.1 There is a flat rate shipping cost based on delivery location of your order. The shipping cost will be displayed during the checkout process for your review before you confirm your purchase.
4. Tracking Your Order
4.1 Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your order.
5. Delivery Address
5.1 Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our Customer Service team as soon as possible.
6. Shipping Restrictions
6.1 We currently ship Australia-wide. Internationally we currently ship to New Zealand, Western Europe, USA and Canada.
6.2 Some products may be subject to shipping restrictions internationally due to size, weight, or content.
7. Lost or Damaged Shipments
7.1 While we take every precaution to ensure your order arrives in good condition, we are not liable for lost or damaged shipments once they are in the possession of the shipping carrier. If your order is lost or arrives damaged, please contact our Customer Service team, and we will assist you in filing a claim with the carrier.
8. Delivery Delays
8.1 We are not responsible for delays in delivery caused by circumstances beyond our control, such as natural disasters, weather conditions, or labor strikes.
9. Contact Us
9.1 If you have any questions or concerns regarding our Shipping Policy, please contact our Customer Service team at:
GLOBAL MANTRA PTY LTD
PO BOX 1089
STANHOPE GARDENS NSW 2768
ABN: 47 627 116 189
Email : info@globalmantra.com.au
Mob: 0433 862 041
Last Updated: 22nd September 2023
By placing an order with Global Mantra Pty Ltd, you acknowledge that you have read and agree to the terms and conditions outlined in this Shipping Policy.